FAQ: Copy Protection

I want to activate a new computer's HD, but entering my activation code doesn't work, stating that "the code redemption limit has been reached" – what do I do?

With PACE HD activation, the activation code is used just once – and in the process is swapped for a License Asset. This License Asset can then be activated to (read: moved to) a location. The location can be either an iLok 2 or newer USB device, or the HD of a computer.

Moving the license to a new system when using HD activation thus requires moving the license file from the old to the new system. To do this, simply use the iLok License Manager application to de-activate the license on the old machine (which moves the license into your account), then use the iLok License Manager application on the new machine to activate it to its HD.

This process is described in detail in this guide.

 

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Legacy Copy Protection Support

As of April 2nd, 2017, we are phasing out the eSellerate copy protection system in favor of the flexibility, compatibility, user-friendliness and security advantages the PACE system offers. All new purchases, bundles and trial versions use PACE as of this date. Users of previous, non-PACE protected versions can cross-grade free of charge.

Should you wish to keep using the eSellerate version of UNVEIL, UNFILTER, UNCHIRP, PITCHMAP or ZAP v1, you can do so. Here's what you need to know:

 

  • We will maintain, update and support the eSellerate versions up to but not including the next major version update (2.0) for each of UNVEIL, UNFILTER, UNCHIRP and PITCHMAP.
  • Any functionality added while the current major version number (1.x) is in effect will be ported to both copy protection systems.
  • We may, however, skip some "dot updates" on either branch if the changes relate only to the copy protection system.
  • In a nutshell: your UNVEIL, UNFILTER, UNCHIRP and PITCHMAP using eSellerate will be the same plugin as the PACE-protected version (except for the copy protection, of course), until we hit version 2 – which will be PACE only. At this point, updates for the eSellerate version will stop.
  • If reasonably possible, at our sole discretion, we may decide to provide minor compatibility fixes for the eSellerate versions beyond that point.
  • At that point, we will keep the last eSellerate version available for download for as long as reasonably possible, and we will not shut down the activation system – so your eSellerate v1.x software will keep working, unless eSellerate makes the unlikely decision to discontinue the service – over which decision we obviously have no influence. Should that happen, you may of course still perform the free cross-grade to the PACE version.
  • We will keep providing email support for the eSellerate versions for a reasonable amount of time past the update cutoff date; however, it may obviously not be possible to solve issues related to compatibility of the eSellerate copy protection system that would require code updates.

Should you have any questions or concerns regarding this change, please contact us.

 

Basic License Operations Guide

For a step-by-step guide on how to activate or de-activate your plugin, start a free trial, move an activation from one computer to a different one, as well as general copy protection info, please refer to this guide.