FAQ: Copy Protection

The HD containing my licenses crashed, was replaced or became otherwise inaccessible, and I can no longer access my licenses – what can I do?

Should your HD-activation licenses become inaccessible, please contact support, stating what happened, your iLok ID, and which location & licenses became inaccessible. We will then create a Location Reset Request for you, and approve it from our end. Once the location reset request has gone through, you will find the license(s) for which the request was made in your iLok account's "Available" tab, available for activation to a location of your choice.

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Legacy Copy Protection Support

As of April 2nd, 2017, we have phased out the eSellerate copy protection system in favor of the flexibility, compatibility, user-friendliness and security advantages the PACE system offers. All new purchases, bundles and trial versions use PACE as of this date. Users of previous, non-PACE protected versions can cross-grade free of charge.

We have supported the eSellerate versions until now. However, eSellerate has recently ceased to offer activation services. As a result, pre-PACE versions of UNVEIL. UNFILTER, UNCHIRP and PITCHMAP can no longer be activated, and performing the free cross-grade is now necessary to keep using these plugins.

Should you have any questions or concerns regarding this change, please contact us.

 

Basic License Operations Guide

For a step-by-step guide on how to activate or de-activate your plugin, start a free trial, move an activation from one computer to a different one, as well as general copy protection info, please refer to this guide.

Current Versions

PACE Versions:

PITCHMAP AU/VST/VST3/RTAS/AAX:
Windows: 1.6.3p
Mac: 1.6.4p

UNVEIL AU/VST/VST3/RTAS/AAX:
Windows: 1.7.9p
Mac: 1.7.10p

UNFILTER AU/VST/VST3/RTAS/AAX:
Windows: 1.3.2p
Mac: 1.3.2p

UNCHIRP AU/VST/VST3/RTAS/AAX:
Windows: 1.0.2p
Mac: 1.0.3p

MORPH AU/VST/VST3/RTAS/AAX:
Windows: 2.3.1
Mac: 2.3.2

UNMIX::DRUMS AU/VST/VST3/RTAS/AAX:
Windows: 1.0.3
Mac: 1.0.4

ADAPTIVERB AU/VST/VST3/RTAS/AAX:
Windows: 1.2.1
Mac: 1.2.1

WORMHOLE AU/VST/VST3/RTAS/AAX:
Windows: 1.1.1
Mac: 1.1.1

INTENSITY AU/VST/VST3/RTAS/AAX:
Windows: 1.2.0
Mac: 1.2.0

NON-PACE:

PITCHMAP AU/VST/RTAS/AAX: 1.6.1

UNVEIL AU/VST/RTAS/AAX: 1.7.6

UNFILTER AU/VST/RTAS/AAX: 1.2.1

UNCHIRP AU/VST/RTAS/AAX: 1.0.0

ORANGE VOCODER AU: 3.4.2

TIME FACTORY II MAC: 2.5.3